By Beau Keyte, Lean Enterprise Institute

      This session offers a step-by-step approach for applying lean initiatives to the administrative and office environment. It offers practical tools for: applying value steam mapping to these essential non-production areas; identifying office waste; establishing performance metrics; speeding up administrative workflow; and improving office efficiency. See how one of the newest trends in planning can help your company improve the customer experience, decrease paperwork inventory, improve process flow by using “lean thinking.”